Industroyer- The Malware That Could Leave You In Darkness

Industroyer- The Malware That Could Leave You In Darkness

Industroyer the new malware which targets the power grid.

Cyber-security firms ESET and Dragos have unearthed a new malware that can disrupt power grids leading to blackouts for days. The malware has been named Industroyer by ESET, while Dragos has termed it as CrashOverride in their respective analyses. Whatever be the name, the malware is seen as the biggest threat to appear after Stuxnet – the US-Israeli cyber weapon designed to shutdown Iranian nuclear facility. As mentioned in both the reports, the Industroyer malware is suspected to have caused the power outage in Kiev, Ukraine on 17 December 2016.

Ability of the Industroyer malware 

The malware in not designed to target any specific configuration or vendor. Rather, it is smart enough to bank upon the knowledge of grid operations and network communications to deliver its blow.

This malware can be applied time and again to control switches and circuit breakers to disrupt electricity distribution system anywhere in the world. Industroyer uses protocols, common to the ones used Asia, Middle East and Europe. Thus making these regions its primary target. With minor tailoring it can be reconfigured to take down power grids in North America. The impact may lead to widespread power shutdown for several hours or even days at a stretch.

The malware is not the only potential threat to power distribution systems and it can disrupt transportation, water, energy and gas systems almost in no time. These protocols are poorly secured everywhere in the world. Dragos notes that the blackout demonstrated in Kiev in 2016, might just have been for testing purpose. This only apprehends a power outage of a bigger scale in future.

With malware continually developing and advancing it is important that people and organisations, both public and private, ensure that all is being done to protect themselves against the ever growing variety of malware. Industroyer could unfortunately being making its way into the headlines soon, just as WanaCry did not so long ago.

By content contributor

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NetApp appoints new Country Manager for South Africa and SADC Region

NetApp appoints new Country Manager for South Africa and SADC Region

Morne Bekker, South African Country Manager and District Manager for the SADC Region.

Today NetApp, a data management and cloud storage solutions provider, announces the appointment of Morne Bekker as the new South African Country Manager and District Manager for the SADC Region. Bringing with him a wealth of experience in the IT industry, Morne will be responsible for all NetApp business across the Southern African region. His responsibilities will include the development and execution of sales and channel strategies, expanding the NetApp customer base, local skills development and enhancing the partner and alliances ecosystem.

“The appointment of Morne is indicative of the cusp in NetApp’s South African presence. Our recent acquisition of SolidFire and unique portfolio including the most comprehensive enterprise flash storage offering in the business, places us in a distinctive market position. We therefore require the right leadership as demonstrated by Morne, to execute strategy, develop long standing industry relationships and bring in new prospects,” states Fadi Kanafani, Regional Director Middle East & Africa.

Having started his career in the auditing profession, Morne’s entrepreneurial spirit soon took over, which quickly directed him to the IT space. Within that capacity, Morne spent several years within senior positions at Internet Solutions, Datacentrix and Hewlett Packard. Through those encounters, Morne developed a proven track record of sales achievements and experience as a systems integrator within various industries, including financial services, manufacturing, public sector, utilities and telecoms amongst others.

“My professional journey gave me the necessary knowledge to understand how enterprise storage has evolved in recent years. Traditionally, large South African enterprises have been cautious when adopting the cloud. Reasons for this cloud lag have included long standing legacy systems and confusion around data sovereignty. This mind-set is slowly starting to shift as organisations start to pursue a hybrid cloud strategy, retaining a significant amount of storage capacity on-premises for reasons of performance, security, regulatory and compliance,” emphasises Morne Bekker. “NetApp is in a unique position in the market to address these concerns today through its strategic industry partnerships and ongoing commitment to customers.”

Morne holds a Bachelor of Commerce degree in Internal Auditing from the University of Pretoria and has studied towards a Higher Diploma in Computer Auditing from the University of the Witwatersrand. His passions include golf (scratch golfer and past Captain of The Country Club Johannesburg), cricket, tennis and the outdoors.

Staff Writer

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Mobile solutions provider launches new IoT services

Mobile solutions provider launches new IoT services

Brad Taylor, CEO, Workz Group,

Workz Group, the mobile solutions and serialization software company has announced a agreement with UK telecoms software company Simulity Labs. The Value-Added Reseller agreement sees Workz provide Simulity regional commercial and technical support for Simulity’s embedded SIM (eSIM) operating system, and remote provisioning server for distribution across the Middle East, Africa, and South East Asia.

The partnership enables Workz to provide their regional customers with remote management capabilities of mobile connected devices through eSIM technology. Workz expects to support device manufacturers, technology enablers, mobile network operators and other businesses looking to benefit from the new eSIM technology in the M2M, automotive, mobile devices and medical fields. Some of the first use cases demonstrate roaming flexibility, big data for analytics and AI to automate operations. Workz will offer clients local support, regional testbed capabilities to finalize their proof of concept before moving to the implementation stage.

This agreement is considered by both Workz and Simulity as an extension of services and a further strengthening of their relationship as both companies have been in partnership since 2010, working together on a range of UICC SIM services for mobile network operators.

Commenting on the agreement, Workz CEO Brad Taylor said “Our eSIM, OTA, and remote provisioning solutions allow customers to realize their IoT development strategy whether it be competitively-priced multi-IMSI SIMs, roaming data, device management, big data management or automation. For rapid deployment and cost-savings, we will provide a fully secure online SaaS (Software-as-a-Service) connected management solution. We are, currently, in the final stage of becoming certified under the GSMA Security Accreditation Scheme for traditional UICC SIM cards and will shortly be applying for its eSIM (embedded SIM) counterpart, in order, to give customers full confidence in our secure data management systems. We expect our relationships across the IOT value chain will allow us to deploy and manage devices across a wide range of solutions and a host of industries.”

Simulity founder and CEO, Stephane Fund added: “Simulity is delighted to further develop our strong working partnership with Workz and believe that this agreement will grow the international footprint of both companies.”

Staff Writer

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How to use less data without doing less

How to use less data without doing less

With Yesterdays supposed Social Media Blackout in South Africa intending at highlighting the extensive price of mobile data in the country, millions of mobile users across the world not just in South Africa search for way to curb their data usage and thus save money.

With the constant need to be “connected” to the world through our devices cutting data usage is becoming increasingly difficult.

Alcatel has set out a list of tips on how you can use your data more efficiently on your Android device, saving you money without compromising on your experience with your smartphone and your social networking apps:

Data saving tips for Facebook

  • Stop videos from playing automatically in your news feed: Go into app settings in the Facebook app and change the auto-play settings from On to Wi-Fi only or Off.
  • Use the Facebook Lite app: Find a WiFi zone, and download Facebook Lite, a streamlined version of the Facebook app that offers a more data-efficient Facebook experience.

Data saving tips for Snapchat

  • Travel mode: Enable the ‘travel mode’ option in the app’s ‘manage preferences’ menu and Snapchat will use much less mobile data in the background.

Data saving tips for WhatsApp

  • Enable low data usage: Activate the low data usage option in settings to use less data, but be mindful that the quality of your data calls might be lower.
  • Don’t download heavy media automatically: In settings, you can configure WhatsApp to download multimedia files automatically only when you’re connected to Wi-Fi. So when you receive a large video or enhanced image, you can wait until you are within a WiFi zone to choose to download it.

Data saving tips for Instagram

  • Use less data setting: From the settings, open the cellular data use panel and enable the ‘use less data’ toggle switch – this allows you to still enjoy your Instagram experience but for less.

Download areas and navigate offline

  • You can select and save an area from Google Maps to your phone or tablet when in a WiFi zone and use it when you’re offline. On your Android phone or tablet, open the Google Maps app, use the drop down menu to select Offline Maps, and select your area to download and select save.

Download one of these apps to track your data usage

  • It’s always handy to be able to keep an eye on your data usage so you know how much data is being used on your smartphone and more specifically, by which app. These Data Usage Monitor Apps below assist you in knowing where your data goes to.
  • Data Usage Monitor: Helps you measure and manage your data usage, and alerts you when you’re going above your limits.
  • My Data Manager: Track how much data you use and get alerts before you run out of data or get charged unnecessary out of bundle fees.

Staff Writer

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Machine learning is here. How switched on are you?

Machine learning is here. How switched on are you?

Keith Fenner, Vice-President, Sage Enterprise Africa & Middle East (Image: Softline Accpac)

Machine learning, which used to be something only computer scientists in server rooms discussed, has become a hot topic, along with big data and artificial intelligence (AI).

Machines develop algorithms that allow them to make predictions, such as the shows you might want to watch on Showmax or Netflix, to use a simple example. Machines will also update their models as new data is received, without human intervention.

Advances in machine learning have caused many to fear that machines will replace human jobs. However, I’d like to argue that it can offer enormous benefits to business, and that now is the time to invest in it.

Machine learning is all around us

Retailers can already successfully predict the performance of retail promotions using advanced machine learning. This not only maximises ROI, but also streamlines the inventory ordering process. Machine learning algorithms also enable effortless personalised marketing.

The financial services sector uses machine learning to detect fraud and provide pre-approved loan offers, while Google uses it to run its driverless cars. Brands use it to get a sense of what’s being said about them on social media.

The age of machine learning is here. In fact, 40% of businesses surveyed by the Accenture Institute for High Performance in a 2016 study are already using it to improve sales and marketing performance.

What machine learning offers to Enterprise

Machine learning is proficient at handling analytical tasks within defined parameters. For example, companies use machine learning to track new leads, upsells, and sales cycle times.

Elliot Yama points out that there is huge opportunity in what he terms “Quote-to-Cash” solutions:

· These encompass all the business processes involved in selling: from compiling initial offers right through to collecting payments.

· Quote-to-Cash solutions connect many previously manual tasks and disjointed processes, automating and optimising them seamlessly.

· They are now also helping to drive business outcomes across all sales channels and to optimise sales reps’ performance. For example, by improving quoting speed or the time it takes to generate a contract, machine learning can substantially improve salespeople’s chances of closing a deal.

But machine learning offers advantages beyond sales and marketing. It can be used to predict customer credit risk, to recognise text or speech (goodbye, painful data-capturing processes) and even to approve insurance claims quickly, without human intervention.

AI helps make work more meaningful

People will now have time to focus on other aspects of the business like driving innovation and exploring meaning. The beauty of machine learning is that it is able to do the work where humans can’t compete. A great example of machine learning at work is in the accounting industry.

AI can streamline accounting and compliance. It’s why we recently released Pegg, the world’s first accounting chatbot. Accounting is a perfect use case for automation, because it centres on repetitive, manual tasks. By using AI to automate it, businesses are able to focus more on core business activities and on the human elements of their business.
By Keith Fenner, Vice-President, Sage Enterprise Africa & Middle East

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Whatsapp group admins could be held liable for member’s posts

Whatsapp group admins could be held liable for member’s posts

The court in India pronounced that Admin users of WhatsApp could indeed be held accountable for the content posted in the group chats.

Messaging platform, Whatsapp has recently come under the spotlight in India. The most recent incident saw the administrator of a WhatsApp group face arrest after a defamatory image of the Prime Minister of the country was shared on a WhatsApp group created by the administrator.

The court in India pronounced that Admin users of WhatsApp could indeed be held accountable for the content posted in the group chats. This case sparked debate in South Africa around whether a WhatsApp group admin can be held liable for defamatory content that is shared in the group, even if the admin didn’t share the content themselves.

Simon Colman, Executive Head: Digital Distribution at SHA Specialist Underwriters, says that it is not clear whether South African courts would adopt the same approach as in India. “Local courts are however likely to be influenced by global trends with regards to accountability in the social media space. Much of what is being seen in India and other territories has arisen out of the proliferation of fake news. Social media by its very nature has a viral impact, this means that fabricated and/or defamatory posts have a tendency to spread like wildfire, with the potential to cause severe damage to individuals, groups and even entire economies.”

One way that regulators are keeping a lid on the spread of dangerous content is to place emphasis on the liability of each person involved in the chain of circulation, particularly those with power to monitor, control or delete offensive content – hence the focus on the administrators of WhatsApp or Facebook Groups.”

He explains that with WhatsApp, the admin is automatically the person who creates the group, although additional admins can also be added later. “These group admins have the ability to control who is invited or removed from the group chat. However, as an administrator it is not always possible to filter all the content. The role is specifically to add or remove group members, so the only way an admin can realistically respond to an offensive post is by warning or removing the offender from the group.”

“Anyone who has ever been part of a large group on these social platforms will understand that the time line moves very quickly and the admin will often have to rely on complaints from other users to act upon inappropriate content,” says Colman.

He provides the below tips for admins to mitigate risk:

  • Have more than one administrator for each group (many hands make light work!);
  • Make sure new group members understand the group’s core function or purpose clearly and what the rules of engagement are;
  • Make sure everyone knows what process to follow when there is a complaint about a post.
  • Act immediately once a complaint has been lodged. The infringer should retract the comment and apologise to the group, and expulsion from the group may be a last resort solution.
  • Ideally admins should know the people in the group as this can go some way to manage “trolls” (anonymous users who deliberately try to cause problems by baiting other users).

Colman believes that each individual group member needs to understand their accountability. “People tend to become somewhat detached from the consequences of their posts on social media. It is very important that people realise that sharing something on social media and WhatsApp groups can have dramatic consequences.”

“Invasion of privacy and defamation aren’t terms we generally use in everyday conversation, but the broad and immediate nature of tweeting, posting and sharing information on social media platforms means that vast numbers of people can get upset or offended very quickly. The written word is also devoid of tone and emotion so there’s no guarantee that a reader (possibly unknown to the user) will receive a message in the spirit with which it was composed.”

“WhatsApp is incredibly dangerous when it comes to the posting of accidental or unintended content as delivered messages cannot be deleted, even by an administrator. Deleting a posted message after it receives the ‘double tick’ only removes it from the individual user’s time line, not from the group. People shouldn’t be posting or sharing content via social media without thinking three times,” concludes Colman.

Staff Writer

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DHL to leverage Internet of Things in Logistics

DHL to leverage Internet of Things in Logistics

IoT to improve efficiency and safety in logistics.
(image: Red Hat Developers)

DHL Supply Chain, the contract logistics specialist within the Deutsche Post DHL Group, in collaboration with Cisco and start-up Conduce, have forged ahead on their path of digitalisation by implementing Internet of Things technology into warehousing to optimise operational efficiency, and lay the foundations for safer work practices.

DHL has begun testing the technology at three different pilot sites in Germany, the Netherlands and Poland.

Improved operational efficiency and safety

The solution enables DHL to monitor operational activities in real-time through a responsive graphical visualisation of operational data aggregated from sensors on scanners and material handling equipment, and DHL’s warehouse management system. Visualising operational data with heat maps has changed the way data is analysed and used at the pilot sites, and is expected to contribute to operational efficiencies and improve employee safety.

“I am excited to be at the forefront of this innovative digital supply chain solution. The ability to monitor operational activities in the warehouse in real-time provides DHL the opportunity to proactively re-engineer processes. This way we further enhance the service levels provided to our customers, improve productivity, and provide a platform for our people to be safe in the workplace,” says Paul Stone, CEO Africa and MD South Africa, DHL Supply Chain.

DHL customers benefit with visualised operational data

“In 2015, DHL and Cisco published a joint Trend Report on the ‘Internet of Things in Logistics’. Continuing jointly on the topic of digital transformation, we are turning IoT into reality within the warehouse environment. This is made possible by leveraging existing Cisco® Wi-Fi infrastructure within the warehouse to obtain location services together with the Conduce solution,” says Chris Dedicoat, Executive Vice President, Worldwide Sales & Field Operations, Cisco.

DHL customers will benefit from Cisco and Conduce’s industry expertise in Wi-Fi infrastructure and operational data visualisation respectively. The pilot sites have revealed valuable insights on activity peaks, warehouse layouts and processes by displaying concentrations of pickers, and material handling equipment against a backdrop of warehouse orders in real time.

“The platform does not just display operational data, it unlocks insights on how well warehouses are running by pulling together data of all elements in a warehouse environment into one unified, engaging interface. Conduce helps decision makers at DHL achieve improved, measurable results in the real world,” says Kevin Parent, CEO, Conduce.

DHL actively drives digitalisation into its supply chains to revolutionise processes across the entire value chain and reinvent the customer experience. Although many businesses have yet to tap into the potential of a digitalised supply chain, DHL collaborates closely with customers, technology experts and think tanks to proactively develop digital solutions and transform the industry.

Staff Writer

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What you need to ask your reseller when buying a device

What you need to ask your reseller when buying a device

Purchasing a device is not as easy as it used to be – we are spoilt for choice and selecting the right product to suit your needs can result in months of research.

With so many brands to choose from, buying a new device is not as simple as selecting the device of your choice and making the payment. Buyers need to consider factors such the camers, if the devices addresses their needs, battery performance, the device size, storage, brand as well as their budget.

What many people don’t realise when buying a new product is that while they get lost in the beauty of their purchase, they’re very likely not asking the right questions of their reseller upfront. And no, we’re not referring to, “Do you have it in rose gold?”.  Getting a new device might seem like an easy decision but how does one really know whether the laptop, cellphone or tablet is suited for them.

Gaynor MacArthur, Sales Director at Digicape – an Apple Premium Reseller (APR) – highlights four important questions you need to be asking your reseller when making a purchase.

Who does your repairs?
Always ask your reseller whether they have an Apple Authorised Warranty Service Centre. “Some resellers do not have an in-house service centre and rely on external companies for repairs, which generally require the product to be shipped. An authorised Apple in-house service centre, such as we have at Digicape, ensures a faster turnaround time,” says MacArthur. Certain resellers also provide a replacement should you be ‘device-less’ for a while, so if you don’t have a spare at home, ensure that you ask this question upfront.

What happens if I need support?
Ask if your reseller has an accessible support centre readily available to assist you if and when needed. Digicape, for example, offers customers a free consultation if a faulty device is brought in to the store, as well as the convenience of a call-out (outbound) service, for a fee.

Who can help with my device setup and other questions I might have?
Premium Apple resellers have trained staff and accessible call centres that can assist with any set-up questions you might have. “Be sure to check that staff members are trained Apple professionals, and ask for a direct contact number,” says MacArthur.

Do you offer training?
“Many people aren’t aware there’s training available that can help you get to grips with a new device,” says MacArthur. Certain resellers such as Digicape, offer workshops and training to customers – from beginner (the PC-switcher course is particularly popular with first time Mac users) right through to pro-level. “Even if you’re fairly tech savvy, most of us are not using our devices to their full potential. Training helps you realise the full capabilities of your product,” explains MacArthur.

Staff Writer

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63% of banks believe AI will revolutionise finance industry

63% of banks believe AI will revolutionise finance industry

Nearly two-thirds (63 percent) of South African bank respondents agree that AI will revolutionise the way they gain information and interact with customers.

Digital technology is reshaping the banking and insurance sectors at an unprecedented rate. Basic transactions in traditional banking continue to migrate from physical to digital channels and banks downsize their branch networks. In the insurance space, customers have gained control on how technology reshapes their experiences and behaviour. However, according to Accenture research, technology alone will not determine financial services providers’ success in the digital future.

“It is a combination of people and technology that will truly create competitive advantage in the industries of the future,” says William Mzimba, Chief Executive of Accenture South Africa and chairman of Accenture sub-Saharan Africa.

In the banking sector, Artificial intelligence (AI) is not new, but the move of AI beyond process to interaction with customers is new. AI is coming of age, tackling problems both big and small by making interactions simple and smart. “It is becoming the new user interface and underpinning the way we transact and interact with systems. Nearly two-thirds (63 percent) of South African bank respondents agree that AI will revolutionise the way they gain information and interact with customers.”

The Accenture research further shows that platform companies that provide a single point of access to multiple services have completely broken the rules on how companies operate and compete. It states that banks don’t just need a platform strategy, but a rich and robust ecosystem approach to lead in this new era of intelligence.

In the insurance space, Mzimba says that the biggest innovations over the next three years will not be in the technology tools themselves, but in how we design them with employees, customers, intermediaries and other partners in mind. “As technology shrinks the gap between effective human and machine cooperation, accounting for unique human behaviour expands not only quality of the experience, but also the effectiveness of technology solutions. This shift is transforming traditional personalised relationships into something more valuable: partnerships.”

About 88 percent of South African insurance executives say their organisations are under competitive pressure to extend innovation into their workforce and corporate structure. Yet they do not fully appreciate the impact of key digital technologies, such as AI. They are also slow to recognise the competitive advantage ecosystem participation can deliver, a response that may reflect the local insurance sector’s pace of digital transformation.

AI is about to become an insurer’s digital ambassador to its customers, agents, employees and business partners. Moving beyond merely serving as a back-end tool for the digital insurer, AI is taking on more sophisticated roles within technology interfaces. About 58 percent of South African insurance respondents agree that AI will completely change their interaction with customers.

“We also found out that insurers are starting to integrate their core business functions with third parties and their platforms. But rather than treating them like partnerships of old, forward-thinking leaders are leveraging these relationships to build their role in new digital ecosystems, a move that will be instrumental in unlocking their next wave of strategic growth. About 61 percent of South African insurers surveyed agree competitive advantage will not be determined by their organisation alone, but by the strength of the partners and ecosystems they choose.”

As technology continues to forge pivotal changes in banking and insurance sectors, it is also offering sectors a perfect window to a thriving digital future. Now is not the time to wait and see what happens. Financial services providers can direct today’s technology innovation to shape their sectors, their workforce and partnerships in ways that find value in the disruption and deepen their role in consumers’ lives.

Progressive providers are not just creating new products and services; they’re shaping new digital industries. From technology standards to ethical norms, to government mandates, in an ecosystem-driven digital economy, one thing is clear: a wide scope of rules still needs to be defined. To fulfil their digital ambitions, providers must help shape the new rules of the game. Those who take the lead will find a place at or near the centre of their new ecosystem, while those who don’t risk being left behind.

Staff Writer

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SA Government’s Cloud pledge

SA Government’s Cloud pledge

SA government to take advantage of cloud services

Government’s recent announcement to decisively embrace Microsoft’s Cloud Productivity (Office 365) tools will have a very positive impact on service delivery and governance.

Last week, the CEO of the State IT Agency (SITA), Dr Setumo Mohapi, confirmed a Master Agreement with Microsoft, to standardise on Office 365 across all government departments and institutions.

National Treasury Circular 11 defines the details of the agreement.

Mohapi’s announcement represents a concise and progressive approach to Cloud migration, and eradicates much of the hesitancy that may have been holding back departments’ Cloud journey. Now, with the full backing of SITA’s framework agreement, they can very quickly roll-out Office 365 to their teams.

Government and its technology partners can now build new services within the Cloud, making them available to staff and citizens at faster pace and lower cost.

Backed by extremely resilient Microsoft architectures, system downtime will be reduced; and staff can move beyond time-intensive administration and process work – to now spend more time on value-adding citizen delivery activities.

Enhanced services

But perhaps the biggest benefit will be found in the various Cloud-enabled Smart Citizen projects now set to get the green light.

Our experience in creating apps like the Johannesburg Road Agency’s ‘Find ‘n Fix’, and the Community Shield (to report suspicious activity and crime), have shown the incredible power of citizen engagement. With the right tools, people become more engaged, supportive, and demonstrate greater community spirit.

With Cloud architectures permeating throughout every department, expect to see a surge in Smart Citizen services – for users to report problems with public infrastructure, find information (like public transport networks), provide data to inform better city planning, report crime, and more.

From a financial perspective, Cloud services will make it easier for local government departments to, for instance, issue municipal bills digitally, publish water readings more accurately, or send notifications for various kinds of upcoming license renewals. With clearer billing, and a more engaged community, revenue collection becomes much easier.

Perfect timing with local Cloud news

When National departments – such as the Department of Justice – commit to Cloud migration, it sends a very compelling signal to smaller public sector bodies and indeed into the private sector. If the very body that governs law-making is comfortable from a data sovereignty and security perspective, then other institutions can safely follow suit.

SITA’s decision aligns perfectly with Microsoft’s recent announcement that its enterprise Cloud offerings would be delivered directly from data centres in Cape Town and Johannesburg. It also links well with the Department of Education’s programme to give all school learners and varsity students’ free access to Office 365 and a terabyte of OneDrive storage.

Our close involvement in this Education Department strategy – through building the activation portal that gives young South Africans access to the tools – has shown the enormous potential for Cloud Computing to make a real difference in our nation.

In fact, over the past few years, Intervate has increasingly moved into public sector spaces, digitising processes and creating applications that make a meaningful difference in the lives of all South Africans.

From reducing the number of lost dockets at the Department of Justice, to improving public hospitals with the Department of Health, we’ve become excited about the opportunities to apply technology to solve the biggest social problems.

So we’re naturally ecstatic that SITA has announced a commitment for all public sector bodies to migrate to Cloud services, bring greater efficiencies and ultimately help to improve the lives of all 60 million South Africans.

By Peter Reid, Executive Head of Intervate South Africa

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