MTN issues one-time-pin scam warning to customers

MTN issues one-time-pin scam warning to customers

MTN issues one-time-pin scam warning to customers (Image credit: via

South African telecommunications company, MTN, issued a statement warning customers about a surge in scams asking customers for their one-time-pin (OTP)

The statement in part read: “MTN wishes to advise its customers about yet another scam doing the rounds where customers are being called and asked for their one-time pin (OTP). Once the pin is obtained, the fraudsters are then able to buy data or airtime from the customer’s accounts, after which that data or airtime is transferred to other numbers. This activity is a scam and it is NOT part of any MTN promotion.”

MTN, in the statement, also reiterated that it will never contact a customer via text, email or telephonically, to request access to a one time pin, or to any other personal information.

According to the company, authentic promotions are backed up by advertising on a number of channels including through broadcast and print media, at our branded stores, on billboards, in the Y’ello Trader magazine, on the MTN website and through our social media platforms.

Jacqui O’Sullivan, Corporate Affairs Executive at MTN SA, speaking about the scams said, “Unfortunately, fraudsters are everywhere and we want to be sure all our customers are protected at all times, across our entire business. Our systems are designed to safeguard our customer’s information from crimes such as data theft, sim swap fraud, identity theft and others but we need all our customers to remain vigilant at all times.”

“MTN aims to protect customers from fraudulent transactions that often originate elsewhere as identity theft. Any business has to stay one step ahead of these criminals at all times and at MTN, we will continue to do all we can to best protect our valued customers”, concludes O’Sullivan

For anyone who thinks that they might have been a victim or to report suspicious activity, MTN gave the following numbers for customers to contact them on; 0831800, 0831809, 0831808.

Edited by Dean Workman
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